Help

Order Status

Has my order shipped?

You will receive a shipping confirmation notice via email when your order has left the warehouse. This email will include your orders tracking number. If it has been more than a few days since entering your order and you have not received shipping confirmation, please contact customer service at 1-877-313-1977 or by sending an email to: store@burton.com
On occasion, items from one order may ship from seperate warehouses at different times. If this occurs, your will recieve an shipping email confirmation once each item in the order has shipped.

How can I track my order?

You will receive a shipping confirmation notice via email when your order has left the warehouse. It will contain information to track your order. If it has been more than a few days since entering your order and you have not received shipping confirmation, please contact customer service at store@burton.com or by calling 1-877-313-1977.To check on a status of an order that has not shipped, login with your store.burton.com account and click View Orders.

There is a problem with my shipment, what should I do?

Please contact customer service at 1-877-313-1977 or by emailing store@burton.com

My order never arrived.

If you experience any problems with your order please contact customer service at store@burton.com or by calling 1-877-313-1977.

How can I get a copy of my invoice?

A copy of your invoice can be obtained by contacting our customer service department at store@burton.com or by calling 1-877-313-1977.

Shipping & Returns

Return Policy

You may return your unused product for a full refund within 30 days of purchase date. You can expect a refund (including original shipping costs) to your credit card 7 to 14 days of our receiving your return. Customers are responsible for return shipping costs unless the product is defective or an error has occurred when filling the order. Please be sure to follow the instructions on the returns form when sending items back, it will enable us to process the return quickly. We do not offer direct exchanges. If you wish to exchange product you will need to return the undesired product for a full refund and make your new purchases at store.burton.com.

Shipping rates

Shipping is based on the dollar amount of your order and the shipping method you choose.

When will my order ship?

Orders typically ship within 48 hours once the order has been placed. Orders ship Monday through Friday excluding Holidays. Your chosen shipping method takes effect once the order has left our warehouse.

Do you ship to my country?

We are currently only shipping online orders to locations inside the United States. If you are interested in purchasing product outside of the US, please visit Burtonstore.eu

I lost my returns form, can I print another one?

Click here to print a new form. (You will need Adobe Acrobat reader to view the form)

Pricing and Billing

Timing of billing

Your credit card will only be charged once your order has shipped. If your order ships from different warehouses, you may see multiple charges on your credit card. These multiple charges will total the orginal value of your order. Orders typically ship within 48 hours once the order has been placed. Orders ship Monday through Friday excluding Holidays. You will receive a shipping confirmation email once the order has shipped from the warehouse.

Do I have to pay sales tax?

Only residents in NY, VT, WA, MA, IL, OH and CA are required to pay sales tax.

Accepted forms of payment

We accept all major credit cards. Visa, MasterCard, American Express, Discover and Burton Store Gift Cards. No coins please.

Product

If I order the wrong size can I return the item?

Yes, you may return your unused product for a full refund (excluding original shipping costs) within 30 days of purchase date. You can expect a refund to your credit card 7 to 14 days of our receiving your return. Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order. Please be sure to follow the instructions on the returns form when sending items back, it will enable us to process the return quickly. We do not offer direct exchanges. If you wish you exchange product you will need to return the undesired product for a full refund and make your new purchases at store.burton.com.

Can I return an item that I have used?

Sorry, only products in new unused condition will be accepted for returns. See return policy.

Privacy and Security

Privacy Information

As the name implies, this is the Privacy & Security section. We have created this Privacy Statement to let you know that we take your privacy seriously. We want you to know about how we gather information on this website, and what we do with it.

Is your site secure?

We promise to protect your personal information. Any page at store.burton.com that asks you for personal information is highly secure. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.

Information We Collect

Occasionally, we may send you free stuff in the mail. We also ask for your e-mail address, which we may use from time to time to contact you regarding information you have requested.

What Happens to the Information We Collect

Any information you give us stays strictly in-house, we don't share the info with outside sources. We maintain strict security over the information you give us, and use this information only for the purposes listed below:

1. To send you information you have requested and to update you on the status of your information request.
2. Occasionally, we may send you free promotional materials.
3. We may use the information to monitor guest traffic patterns and site usage to help us develop and design the layout of our websites.
4. Invites to special Burton events.

Your Consent

By using our website and providing the information requested, you agree that we may collect and use this information. If we change our privacy policy, we will post the changes on this page so you are informed about what information we collect, how we use it, and under what circumstances we disclose it.

Children's Privacy

We are committed to protecting the online privacy of children. In accordance with the Children's Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13.

Warranty

Return Policy - Gravis

Gravis product is covered for defects in workmanship or materials for six months from the date of purchase. POP (proof of purchase/receipt) must be sent with product.

Return Policy - Burton

Burton Snowboards warrants all products sold by Burton to be free of defects in material or workmanship for a period of one (1) year from the date of purchase unless otherwise specified on the product or noted below*. If a product is found to be defective by Burton, in its sole discretion, Burton's only responsibility shall be limited to repair or replacement of the defective product. Burton will not be responsible for any costs, losses or damages incurred as a result of loss or use of product..

Parts

I need a part but I don't know the name of it or how to order.

Refer to the on-line Burton Warranty manual, www.burton.com which provides detailed information on bindings and their parts. If you are not able to locate the information that you need or you need a part for other product, please contact customer service at info@burton.com or by calling 1-800-881-3138.

CSC Codes

What is a CSC code?

A card security code is an added safeguard for your credit card purchases. Depending on the type of credit card you use, it is the 3- or 4-digit number printed on the back or front of your credit card. For all online credit card purchases from us, the security code is required information.

Visa

Your identification number is the 3-digit number found on the back of your credit card near the signature panel.

MasterCard

Your identification number is the 3-digit number found on the back of your credit card near the signature panel. If your credit card does not show an Identification Number, you are not required to enter one.

Discover

Your identification number is the 3-digit number found on the back of your credit card near the signature panel.